FAQ

Frequently Asked Questions

1. What types of products do you offer?

We specialize in a variety of custom creations, including magnets, event signs, party décor, and handmade wooden items. Each piece is designed to add a personal touch to your celebrations and everyday life.

2. How do I personalize my magnet order?

Simply upload your photos and provide your custom text in the personalization box at checkout. We’ll handle the rest—no complex online editor required! Please note that the layout, fonts, and design elements cannot be changed.

3. Can I make changes to my order after placing it?

Once an order is placed, we begin processing as soon as possible. However, if you need to make changes, contact us immediately. We’ll do our best to help, but we can’t guarantee modifications if the order has already gone into production or shipped.

4. What is your turnaround time?

We typically process and ship orders within 2–4 business days (excluding weekends and holidays), depending on the complexity of the item. If we anticipate a longer lead time—like during peak seasons—we’ll let you know in the product listing or via email.

5. How long does shipping take?

• Domestic Shipping: Depending on your selected shipping method, orders usually arrive within 2–5 business days once dispatched.
• International Shipping: We do ship worldwide, but delivery times can vary based on distance and customs regulations. International buyers are responsible for any customs or import taxes.

6. What if my package is lost, stolen, or damaged?

• Damaged or Wrong Item: Contact us immediately with photos of the damage or incorrect product. We’ll work with you to make it right.
• Lost or Stolen: If your package is marked delivered but missing, please reach out to your local post office or carrier. We cannot be held liable for stolen packages, but let us know if you experience an issue, and we’ll do our best to assist.

7. Do you accept returns or offer refunds?

Because our items are personalized or custom-made, we generally do not accept returns or exchanges. However, if there’s a mistake on our part or a defect, please contact us right away, and we’ll find a solution—whether that’s a replacement, partial refund, or other remedy.

8. What if I provided the wrong shipping address?

Unfortunately, we’re unable to issue refunds for address errors made by the customer. If you notice an error, contact us immediately. We may be able to update the address if the order hasn’t shipped yet.

9. Do you offer local pickup?

At this time, we do not offer local pickup. All orders are shipped via our standard carriers.

10. How do I get in touch if I have more questions?

We’re here to help! Send us a message through our Contact page or email us at amanda@storyprintstudio.com. We’ll respond as quickly as we can.