Privacy Policy

Last updated: [January 25, 2025]

This Privacy Policy describes how StoryPrint Studio (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from storyprintstudio.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us (for example, when sending a message through the Services).

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to fulfill your orders and provide products or services you have requested.
Online tracking technologies when you visit our Site, open or click emails we send you, or interact with our Services or advertisements (e.g., pixels, web beacons, software developer kits, cookies).

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services
- We use your personal information to process your payments, fulfill your orders, send order notifications, arrange shipping, and facilitate returns/exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services.
Marketing and Advertising
- We may use your personal information for marketing, promotional communications, and to show you advertisements for products or services. This may include tailoring ads on our Site or other websites. If you are an EEA resident, the legal basis for this is our legitimate interest in selling our products (Art. 6(1)(f) GDPR).
Security and Fraud Prevention
- We use your information to detect, investigate, or address fraudulent, illegal, or malicious activity. If you suspect your account is compromised, please contact us immediately. For EEA residents, this is in our legitimate interest to keep our website secure (Art. 6(1)(f) GDPR).
Communicating with You and Service Improvement
- We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests to be responsive, provide effective services, and maintain our business relationship (Art. 6(1)(f) GDPR).

COOKIES

Like many websites, we use Cookies on our Site. For specific information on Cookies used in connection with Shopify, see Shopify’s Cookie Policy. We use Cookies to:

Power and improve our Site and Services (including remembering your actions and preferences)
Run analytics to better understand user interaction (our legitimate interests in administering and optimizing Services)
Allow third parties and service providers to tailor services, products, and ads on our Site and beyond

Most browsers accept Cookies by default, but you can set yours to remove or reject Cookies. Blocking Cookies may negatively impact your user experience or block certain features. Blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

Our Site currently does not respond to “do not track” signals. To learn more about do not track signals, visit www.allaboutdnt.com.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information under the following circumstances:

Service Providers: With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, customer support, fulfillment/shipping).
Business and Marketing Partners: To provide services and advertise to you.
With Your Consent: When you request or consent to disclosure (e.g., shipping your products or using social media widgets).
Affiliates: Within our corporate group.
Business Transactions: In connection with a merger, bankruptcy, or other business transaction.
Legal Obligations: To comply with legal obligations or protect our rights and those of others.

We have, in the past 12 months, disclosed categories of personal information listed above for these purposes. We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

THIRD PARTY WEBSITES AND LINKS

Our Site may contain links to websites or other online platforms operated by third parties. We are not responsible for their privacy or security practices. Any information you provide on public or semi-public venues, including through social networking platforms, may also be viewable by other users. Our inclusion of such links does not imply endorsement of the content, owners, or operators of those platforms.

CHILDREN’S DATA

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request deletion of that information.

SECURITY AND RETENTION OF YOUR INFORMATION

We cannot guarantee “perfect security,” and information sent to us may not be secure in transit. Do not use insecure channels to communicate sensitive or confidential information.
We retain your personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts/policies.

YOUR RIGHTS

Depending on where you live, you may have rights such as the Right to Access / Know, Right to Delete, Right to Correct, Right of Portability, Restriction of Processing, Withdrawal of Consent, and the ability to Appeal certain decisions. You can also manage communication preferences (e.g., unsubscribe from marketing emails).
To exercise these rights, please contact us using the details below. We may verify your identity before fulfilling your request. You can also designate an authorized agent to act on your behalf, subject to proof of authorization.

COMPLAINTS

If you have concerns about how we handle your personal information, contact us using the details below. If you’re not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

INTERNATIONAL USERS

We may transfer, store, and process your personal information outside of your home country. We rely on recognized transfer mechanisms (e.g., Standard Contractual Clauses) when transferring data from Europe, unless the destination country is deemed to have adequate data protection laws.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any available rights, please contact us:

Email: amanda@storyprintstudio.com
Address: PO Box 60, Meeker, CO 81641

For the purpose of applicable data protection laws—and unless otherwise stated—StoryPrint Studio is the data controller of your personal information.