Returns & Refunds

Personalized & Custom Orders

All of our products are custom‐made or personalized, so we do not accept returns, refunds, or exchanges. However, if you receive an item that’s incorrect or has a defect due to our error, please contact us immediately so we can make it right.

Damaged or Lost Packages

• Damaged / Wrong Item: Inspect your order upon arrival, and if you find any damage or receive the wrong item, let us know right away. We’ll work with you to correct the issue.
• Lost Packages: If your package is missing or presumed lost, the customer is responsible for contacting the shipping carrier to initiate a search or trace. We are not liable for stolen or lost packages, but in certain cases—after verification—we may provide a replacement, partial refund, full refund, or a combination thereof at our discretion.

Order Changes

Once an order is placed, it’s considered final. If you need to make a change, contact us as soon as possible. While we’ll do our best to accommodate, we cannot guarantee changes if production or shipping has already begun.

Questions?

For any concerns or inquiries related to your purchase, reach out to us at: amanda@storyprintstudio.com.